• Leadership and Management Training and Coaching
• Customer Service
• Sustainability and Environmental Compliance
• Corporate Social Responsibility (CSR)
• Developing Work Teams and Team Building
• Creating a Culture of Excellence in the Workplace

Since 1987, CRI Global has worked with hundreds of companies and organizations in the United States, Germany, Japan, England, Ireland, Spain, France, and Mexico. Although we have worked with different cultures and customs, are approach rarely changes. At the heart of CRI’s “strategy for success” is a sound, proven business excellence model known as the Malcolm Baldrige Award Criteria for Performance Excellence. This comprehensive workplace excellence model has enabled CRI Global to help many clients make the transition from “good to great!”
 

• Consulting
• Coaching
• Speakers
• Training
• Organizational Assessments
• Product Development

For more information, please call us at 1-760-787-0414 or email us: info@CRIGlobal.com

Consulting Services:

Since 1987, CRI Global has been helping organizations set the standard for excellence. CRI Global works with clients that want to be recognized as their industry leader, and we help them achieve that goal by strengthening their leadership, customer service, teamwork, and implementing business excellence strategies. CRI Global’s clients include Fortune 500 companies, government agencies, military units, non-profit organizations, healthcare, and educational institutions.

In 1988, CRI Global embraced the Malcolm Baldrige Award Criteria for Performance Excellence as a key tool for helping clients achieve business excellence. The Baldrige Award is America’s highest presidential honor that an organization can receive for their workplace excellence. CRI Global’s approach to helping clients improve their performance is based on a collaborative style that challenges your people to refine their work processes in an effort to find ways to increase performance and maximize business results. Our typical consulting relationship lasts from three months to 18 months depending on the scope and magnitude of the project. Our work focuses on pre-defined client goals while using specific metrics to measure your outcomes and results.

Typically, we will conduct an internal assessment to establish a baseline for metrics, Next, we work from the top down to ensure that corporate goals are understood, accurately communicated by middle management to the front-line, and finally, embraced by front-line employees. After twenty years of working with clients, we have found this simple, but direct, approach remains the most effective, least disruptive, and cost efficient. It is also the most challenging because people have different communication styles and methods. Too often, the message gets lost in the translation. This is one of CRI Global’s key strengths – helping you get the communication process right!

CRI Global’s research reveals that most companies experience a significant gap between what senior leadership understands to be the corporate mission and what front-line employees are doing to achieve that mission. Furthermore, we have found that this variability occurs because of disconnects between employee-to-employee contact, poor communication, or an internal systems failures on the people side of the business. In other words, most companies don’t hire bad people. Instead, companies expect people to perform at peak levels with inadequate communication and poorly-defined processes. This type of non-conformance and inconsistency can destroy brands and create employee morale problems. With the CRI Global approach, we teach managers how to lead and communicate; and, how to create measures for performance. We also help management develop accountability standards (or Balanced Scorecards) for their key employees.

In using the Malcolm Baldrige Award criteria as a performance-based tool, we have found that this standard for excellence helps companies identify areas for improvement as well as tout their best practices. Our goal is to help companies close the gap on key performance areas that drive revenue and customer retention results. Through this process, we help our clients communicate their vision for success, establish metrics for all key success factors, and measure employee performance against those key indicators. The final result is a company that operates in a systematic fashion united by common goals and metrics; and, a work team environment whereby all employees are committed to achieving the same outcomes.

This is how CRI Global creates a culture of excellence and helps our clients set the standard for excellence in their industry.

Senior Leadership Consulting:
In addition to our business consulting services, CRI Global offer a Senior Leadership Consulting program that consists of four quarterly meetings, a confidential leadership skills assessment for each member of your leadership team, a confidential evaluation of each team member’s verbal and written communication, a time-use analysis, and social interaction skills. Goals are to help your leadership team present more effectively both individually and in meetings, For more information and a confidential conversation, please contact us directly at Info@CRIGlobal.com or call 858-449-9055 (or toll free at 1-800-544-0414 in the USA).

Executive Consulting
In today’s competitive environment, a successful executive or leader must possess the right balance between professional skills and personal decorum. This balance is true in the corporate world as well as in the fields of education, non-profit, government, and healthcare. Any executive who is considered “out of balance” will not progress,

CRI Global provides professional, confidential coaching to individual managers and senior leaders who seek to strengthen their personal and professional performance. While each coaching client has different needs and goals, typically a coaching relationship includes the following key steps:

1. a confidential, get-acquainted telephone call.
2. a confidential face-to-face meeting to establish rapport and reach agreement on the specific goals and touchstones of this coaching relationship.
3. Twice monthly telephone conversations lasting 60 minutes in length that build on the agreed-upon goals as well as the following areas:
   1. Professional goals and career path to success.
   2. Personal goals.
   3. Life balance including family, recreation, spiritual, and health issues.
   4. Time management
   5. Communication Skills for personal and professional growth
   6. Metrics for success.

CRI Global’s coaching skills can help you enhance your professionalism, performance, and image. We can also help you refine your communication skills and help you raise your confidence and self-esteem in social and professional environments. This includes the dreaded area of “public speaking!” Some of our most successful clients have been individuals who are open to improving themselves. They accept feedback and are willing to modify their attitude, values, and behavior in order to grow to the next level. Typically, they are results-oriented and pragmatic people who have a creative dimension but feel limited in their current success path. They include successful people who need professional support in dealing with specific challenges that are challenging them. Often times, we find that his best clients need help clarifying their goals and setting long-range plans. Finally, many of CRI Global’s coaching clients simply need a confidential sounding board for their ideas, or a listening heart outside of the workplace and family to discuss personal issues that occupy their time and thoughts.

For more information and a confidential conversation, please contact us directly at Info@CRIGlobal.com or call 858-449-9055 (or toll free at 1-800-544-0414 in the USA).

Speeches and Presentations:

Our most requested topics include:

Leadership and Management:
“Leadership Lessons I Learned on the Links: Mastering the Course of Business and Life.”
This outstanding keynote program is based on Tom Hinton’s third book by the same title. As a keynote presentation, this program is guaranteed to inspire and motivate your attendees. Using the analogies and principles from the game of golf, Tom shares some very powerful leadership lessons he’s learned on the links that will help your attendees improve their performance… on and off the links! Tom also involves the audience through his entertaining on-stage putting contest which always draws cheers and laughter from the audience while providing important life lessons. This dynamic and upbeat presentation is very popular with senior managers, sales representatives, and clients or suppliers who want to integrate a sports theme and leadership message at their meeting. This program is also a big hit with spouses, too!

Reputation Leadership: Positioning Your Organization to Do Business in the 21st Century
A new aspect of organizational excellence has been developed by Tom Hinton and CRI Global, LLC. It is known as Reputation Leadership. How does Reputation Leadership work? It is a three-step process companies and non-profit organizations use to assess their current organizational performance against their marketing and sales results.

• Step 1. Perform an organizational assessment of your company (or business unit) by asking and responding to 66 proprietary questions designed by CRI Global, LLC. These questions assess five key areas of your organization. We call them the Five P’s: Purpose, Principles, People, Processes, and Performance. Through this process, we can identify exactly where your organization can establish it's Reputation Leadership edge.
• Step 2. Break down the silos and fiefdoms within your organization that inhibit innovation, communication, and change. This step allows an organizational transformation to occur that will position your company to effectively market and sell to new consumers, especially the emerging Global Prosumers (ages 21-38 years old).
• Step 3. Train those employees in your organization who touch the customer so that your values are communicated clearly and effectively. In this way, you will have one unified message communicated to consumers, who will identify more closely with your brand and corporate values. This is very important to Global Prosumers.

Reputation Leadership can significantly impact your performance and results.

Customer Service:
"The Spirit of Service: How to Create a Customer-Focused Organization"
When CRI Global president Tom Hinton wrote his first book, The Spirit of Service, he contributed to a growing international movement in the early ‘90s that has transformed how businesses and public agencies view their relationship with customers. For nearly twenty years, Tom has entertained and enlightened audiences --from Fortune 100 companies to public sector agencies -- on how to transform organizations from an “operations-driven” mindset to a customer-focused culture. This popular keynote program or workshop is ideal for front-line service champions, call center employees, and managers who are responsible for customer service, customer relationships, and closing sales. Tom shares ten valuable attributes that every customer-focused organization should embrace including Service Leadership, Listening, Keeping Score, and Measuring Results. This presentation is packed with humor, positive examples of how to acquire and maintain customers, and practical tips that are customer-designed to help your employees impact the bottom line through their service performance.

Team Building:
“The Power of Teams: Working Together for Profit, Pride, and Success”
How do best-in-class companies distinguish themselves from their competitors? One proven way is through the power of teamwork. It’s no secret that successful work teams out-perform, out-produce, and out-distance the competition. So, how do you create a winning team performance? During this workshop or keynote presentation, CRI Global’s teambuilding experts will energize your attendees by sharing his Five P’s of Team Building. You’ll learn how world-class organizations have applied our “Five Ps of Team Building” to improve product development, spark new ideas, innovate, and expand market share by working together to achieve better results. This spirited program is popular with employee groups and managers because it blends humor and team building exercises with proven relationship-building strategies to help solve tough operational problems and achieve breakthroughs in the workplace.

Business Excellence:
“Creating a Culture of Excellence: Leading Your Organization from Good to Great”
Moving any organization from “good to great” requires leadership, talented people, a strong strategic plan, and processes that can be measured and refined. Since 1988, Tom Hinton and the CRI Global team have helped hundreds of private and public sector organizations transform their performance from good to great through his Performance Excellence presentations. During this hands-on, informative workshop or keynote, CRI Global president, Tom Hinton will share seven keys necessary for an organization to create a Culture of Excellence. As a result of this presentation, your attendees will have a very clear roadmap they can follow to improve performance levels across the board and transform their organization into a world-class, industry leader.

Personal Development:
“10,000 Days: Living a Life Worth Remembering”
This presentation was designed by CRI Global president Tom Hinton shortly after 9-11. 10,000 Days is based on Tom’s forthcoming book by the same title. Tom delivers an inspiring and thought-provoking presentation that will lift the spirits of your attendees and challenge them to make a difference! This keynote is spiced with humor and memorable stories describing how some of history’s greatest leaders transformed our world through their deeds and words. As we reach that point in our lives where “legacy” and “contribution” matter, Tom Hinton’s uplifting and provocative keynote will invigorate your attendees to use their human gifts and talents to accomplish their goals, create a better world, and commit to making a difference during each of their remaining 10,000 days.

To book any of these presentations or programs for your upcoming meetings and events, please contact us directly at Info@CRIGlobal.com or call 858-449-9055 (or toll free at 1-800-544-0414 in the USA).

Coaching:

Team Coaching
One of the core beliefs that CRI Global has is that “Good enough, isn’t!” Even the best can get better. This is why we created the Team Coaching practice. This structured program lasts six months and brings together a class of ten to twenty top performers from your organization, all of whom share a common desire to improve and push themselves to the next level.

This coaching class focuses on three key aspects of personal and professional growth. They include:

1. Individual Goals
2. Organizational Goals
3. Paths to Success.

During the Individual Goals phase, CRI Global’s experts will meet with each member of your team for two hours and conduct a confidential assessment. We will talk about business and personal goals as well as life balance issues to ensure each team member is ready for the next level of achievement.

During the Organizational Goals phase, our staff will assemble the team for a two-day off-site retreat during which organizational goals are shared by the top executive and outlined in greater detail by the senior leader of the business unit. After this opening presentation, team members get down to business developing strategies and plans to ensure these goals are met. Team members will prioritize their top three projects, and using techniques from Lean and Six Sigma practices, create a sound plan to achieve outcomes within three to six months.

Along the way, we will work with the team conducting weekly briefings and ensure progress is made and results are being tracked. Upon the completion of this Team Coaching program, a modest celebration is held during which senior leaders form the organization recognize individuals and reward the team’s performances.

Individual Coaching:
One of the most effective ways for individuals to progress through the ranks of management and leadership is through coaching. Most professionals find it difficult to spend time attending formal training programs and workshops outside of their discipline. This is why CRI Global established his Individual Coaching practice in 1994. For over ten years, CRI Global has worked in a confidential manner with noted business leaders, non-profit executives, government leaders, and several professional athletes to help them take their performance to the next level.

CRI Global has created a very powerful and successful coaching track for his clients that addresses the six dimensions of well-rounded achievement: Personal, Professional, Family, Financial, Spiritual, and Recreational. Over the course of 6-12 months, Our experts work with clients to help them set goals, measure their results on a daily basis, and achieve their desired outcomes. While the initial meeting is always face-to-face, the follow-up, bi-weekly appointments are conducted in one-hour coaching sessions by telephone.

The goal of our individual coaching program is to provide meaningful, confidential consultation to help clients resolve issues and respond to personal and professional concerns that inhibit success, growth, and peace-of-mind.