Thomas Hinton, Wini Schaeffer "Customer-Focused Quality: What To Do on Monday Morning" explains why companies succeed -- attention to the customer! This dynamic book by Hinton and Schaeffer provides you with several well-tested business principles to help you transform your company into a customer-focused team. This book offers several outstanding case studies from Malcolm Baldrige National Quality Award winners and provides quality-based processes to help your company establish a reputation for greatness!

Reviews:
"This was a text that was required reading when I was in college. Now a manager of a tech support help desk for a software company, it is my strongest guiding light! Quick read, with tons of "tools". Once learned, these tools can be implemented into any business. Do your employees a favor, and keep them - read, implement and practice."

"It's nice to know that the advice and principles written in a book are still valid five years later."
San Diego Business Journal

"If there's one book ... to help your company get on the right track to long-term success, this is it!"

Price:  $19.95