Thomas D. Hinton
"The Spirit of Service" is an excellent book for anyone who wants to
improve their customer service performance or understand the key aspects
of customer service. Tom Hinton has written an excellent field manual
for front-line employees and supervisors to use to improve their service
culture.
Reviews:
"...the best book I've ever read on the subject of how we can help
our employees improve their service performance."
Book Review quote to publisher
"Any company that wants to gain a competitive edge through superior
customer service should make 'The Spirit of Service' required..."
Book Review Quote to publisher
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